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Teamlead Customer Support Manager
2000 €
SerbiaBelgrade
FullRemote
Work experience
9 years
Last work experience
Company under NDA
Junior Team Leader
4 months
About
Birth date
About
Enthusiastic and detail-oriented Support Specialist and Team Leader with over 8 years of experience in customer and technical support in the iGaming industry. Skilled in communication, problem-solving, and providing exceptional user assistance, as well as leading teams to achieve goals and results.
Affiliate experience
No data available
Work experience9 years
November 2025 - to date
(4 months)
Company under NDA
Junior Team Leader
· Analyze and optimize team KPIs to drive continuous operational excellence.
· Represent the team in video conferences with international colleagues and cross-functional teams.
· Maintain direct communication with the Head of Support and Support Managers to align priorities and define key objectives.
· Monitor team performance, identify mistakes, and collaborate with members to resolve issues and enhance overall effectiveness.
July 2023 - November 2025
(2 years 5 months)
Company under NDA
Senior Technical Support Specialist
· Resolved complex technical issues, ensuring high customer satisfaction.
· Collaborated with QA, CRM, VIP, Legal, and Payment teams for issue resolution.
· Managed communications with 50+ game providers.
· Conducted onboarding for new employees and temporarily led the team.
· Tracked and escalated bugs using Back Office and provider ticket systems.
March 2017 - July 2023
(6 years 5 months)
Company under NDA
Senior Customer Support Agent
· Handled 50–70 daily customer inquiries via chat and email.
· Assisted users with game account and payment-related issues.
· Maintained high levels of customer satisfaction in a fast-paced remote environment.
Skills
Поддержка и консультирование вебмастеров
Отчетность
Техническая поддержка
Сценарии обучения и развития персонала
Удаленная поддержка пользователей
Language proficiency
Advanced English
Elementary Dutch
Native Russian
Employment
Employment
Full
Work format
Remote, Hybrid
Work schedule
Flexible
Relocation
Possible
Business trips
Business trips possible